TERMS & CONDITIONS

KB GLOBAL CARGO

Your Cargo, Our Priority.

Connecting You To The World!

1. INTRODUCTION

Welcome to KB Global Cargo. We are committed to providing reliable, secure, and efficient shipping solutions to our valued customers.

These Terms & Conditions govern the use of our website, customer accounts, shipping services, and all transactions conducted with KB Global Cargo.

By registering for an account, using our shipping address, submitting packages for shipment, or utilizing any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

KB Global Cargo reserves the right to update or modify these terms when necessary.

2. CUSTOMER REGISTRATION & ACCOUNT RESPONSIBILITY

Customers are required to register for an account before utilizing our shipping services.

All registration information must be accurate, complete, and up to date.

Customers are responsible for maintaining the confidentiality of their login credentials.

Each customer must use their assigned shipping address and identification or suite number when placing online orders.

KB Global Cargo will not be responsible for delays, misplaced packages, or difficulties identifying shipments resulting from incorrect or incomplete customer information.

Customers must notify us of any changes to their contact information.

3. US WAREHOUSE & PACKAGE RECEIVING

Customers are required to ensure that all packages sent to our US warehouse contain the correct assigned shipping information.

Please note:

Packages must be properly addressed using the customer's assigned shipping details.

Customers are encouraged to upload their tracking information to their customer accounts where this feature is available.

Packages received without sufficient identification may experience processing delays.

Packages must be properly packaged to withstand international transportation.

KB Global Cargo reserves the right to refuse packages that are damaged, improperly packaged, prohibited, or otherwise unsuitable for transportation.

Once a package is received and processed at our warehouse, its status may be updated through the customer portal or by email notification.

4. SHIPPING SERVICES

KB Global Cargo provides international shipping services through air freight and sea freight.

Air Freight

Air freight shipments are processed according to our scheduled shipping operations. Our regular shipping schedule is generally four times weekly, with additional shipments during peak periods when operationally available.

Sea Freight

Sea freight services are available for larger shipments, including boxes, barrels, pallets, and approved containerized cargo.

Shipping schedules are subject to change due to operational requirements, airline availability, vessel schedules, weather conditions, and other circumstances beyond our control.

Estimated arrival dates are provided as guidance and are not guaranteed delivery dates.

5. SHIPPING RATES & PAYMENT

Shipping charges are determined according to the applicable rates and pricing structure at the time of shipment.

Air freight charges are generally calculated based on the applicable chargeable weight.

Sea freight charges may vary depending on cargo dimensions, weight, volume, and shipping arrangements.

Additional charges may apply for special handling, oversized packages, storage, customs-related services, or other applicable services.

Customers are responsible for settling all outstanding shipping charges before packages are released for collection or delivery.

Any applicable customs duties, taxes, examination fees, or government charges are the responsibility of the cusKB Global Cargo reserves the right to revise shipping rates when necessary. Any applicable changes will be communicated through our official communication channels.

5.0 SHIPPING RATES & PAYMENT

KB Global Cargo offers convenient payment arrangements to make the shipping experience as smooth as possible.

Payment is required when packages are being collected or delivered.
Customers using online payment methods must ensure that payment is completed at least two (2) days before the scheduled delivery date.
Proof of payment MUST be submitted via our official WhatsApp contact at 876-326-6207.
Customers are responsible for ensuring that payments are made in full before packages are released.
Any applicable customs duties, taxes, or additional service charges are the responsibility of the customer.

Failure to complete payment within the required timeframe may result in delays to package collection or delivery.

6. CUSTOMS & IMPORT REGULATIONS

All shipments entering Jamaica are subject to the applicable customs laws, regulations, duties, and import requirements.

Customers are responsible for:

Providing accurate descriptions of purchased goods.

Declaring the correct value of merchandise.

Ensuring that imported items comply with Jamaican import regulations.

Providing invoices, receipts, or supporting documentation when requested.

Paying applicable customs duties, taxes, and other government-imposed charges.

KB Global Cargo is not responsible for additional customs charges, penalties, inspections, or delays resulting from inaccurate declarations, missing documentation, or government assessments.

Customs authorities reserve the right to inspect, assess, detain, or seize shipments in accordance with applicable laws.

7. PROHIBITED & RESTRICTED ITEMS

Customers must not ship items that are prohibited or restricted under applicable US export laws, Jamaican import regulations, airline regulations, maritime regulations, or carrier policies.

Certain items may require special authorization, documentation, or handling before they can be transported.

KB Global Cargo reserves the right to refuse, hold, or report shipments containing prohibited or improperly declared goods where required by law.

Customers are responsible for ensuring that their purchases are eligible for international shipment.

8. SHIPPING DELAYS & UNFORESEEN CIRCUMSTANCES

Although KB Global Cargo strives to provide timely and dependable services, certain circumstances may affect shipment schedules.

These may include:

Airline or vessel schedule changes.

Adverse weather conditions.

Customs inspections and clearance delays.

Port congestion.

Government restrictions.

Transportation disruptions.

Other circumstances beyond our reasonable control.

KB Global Cargo will make reasonable efforts to communicate significant shipment updates to affected customers.

We appreciate our customers' patience and understanding when unforeseen circumstances arise.

9. PACKAGE TRACKING & CUSTOMER NOTIFICATIONS

KB Global Cargo aims to keep customers informed throughout the shipping process.

Where tracking and notification services are available, customers may receive updates regarding important shipment milestones, including:

Package received at our US warehouse.

Package processed for shipment.

Shipment dispatched.

Package arrived in Jamaica.

Package undergoing customs clearance.

Package ready for collection or delivery.

Customers are responsible for ensuring that their registered email addresses and contact numbers remain active and accessible.

Tracking information and status updates are provided for convenience and may not always reflect the exact real-time location of a shipment.

10. PACKAGE COLLECTION & DOORSTEP DELIVERY

KB Global Cargo is committed to making shipping convenient by offering package collection and doorstep delivery services.

Package Collection

- Customers will be notified when their packages are ready for collection.

- Valid identification may be required before packages are released.

- All outstanding balances must be settled before collection.

Doorstep Delivery

- Customers must provide accurate delivery addresses and active contact information.

- Someone must be available to receive the shipment at the agreed delivery location.

- Additional delivery charges may apply depending on the customer's location.

- Any applicable additional delivery fees will be communicated to the customer.

Customers using online payment methods must complete payment at least two (2) days before their scheduled delivery date and submit proof of payment via WhatsApp.

11. LOST, DAMAGED OR MISSING PACKAGES

KB Global Cargo takes reasonable precautions to handle and transport customer shipments with care.

Customers who believe a package has been lost, damaged, or incorrectly delivered must notify KB Global Cargo promptly.

All claims should include relevant supporting information, such as:

Customer name and account details.

Package tracking number.

Proof of purchase or invoice.

Photographs of damaged packaging or merchandise, where applicable.

Any other documentation reasonably requested.

Claims must be submitted within [INSERT CLAIMS REPORTING PERIOD] of the package being marked as delivered or made available for collection.

Each claim will be reviewed individually.

KB Global Cargo will not be responsible for losses or damages resulting from circumstances outside its reasonable control, including improper packaging by the sender, inaccurate declarations, or prohibited goods, subject to applicable law.

Nothing in these terms excludes liability that cannot legally be excluded.

Missing Packages

Customers must report any missing package within three (3) to five (5) calendar days of receiving notification that the package has been marked as delivered or made available for collection.

Reports submitted outside this period may be subject to additional investigation and review.

Damaged Packages

Any package received with visible damage must be reported to KB Global Cargo immediately upon collection or delivery.

Customers are encouraged to:

- Take clear photographs of the damaged package.

- Retain the original packaging.

- Contact customer support immediately.

- Provide the package tracking number and relevant supporting information.

All claims will be reviewed individually, and supporting documentation may be requested before a decision is made.

12. UNCLAIMED PACKAGES & STORAGE

KB Global Cargo provides customers with a reasonable period to collect their packages once they have been notified that shipments are ready.

- Customers are expected to collect their packages within twenty (20) calendar days of receiving notification that their packages are ready for collection.

- Beginning on the twenty-first (21st) day, a storage fee of JMD $150 per package, per day will apply.

- Storage fees will continue to accumulate daily until the package is collected or other arrangements have been made with KB Global Cargo.

- Customers are encouraged to contact our team if they anticipate difficulties collecting their packages within the specified timeframe.

By using our services, customers acknowledge and agree to this storage policy.

13. CUSTOMER COMMUNICATION

KB Global Cargo may communicate with customers through:

Email
Telephone calls
WhatsApp
Website notifications
Customer account notifications

Customers agree to receive service-related communications regarding their shipments, payments, and account activities.

Customers are encouraged to contact our support team whenever assistance or clarification is required.

14. PRIVACY & CUSTOMER INFORMATION

KB Global Cargo respects the privacy of its customers.

Personal information collected during registration and shipment processing will be used for legitimate business purposes, including:

Customer account management.

Shipment processing and identification.

Delivery coordination.

Payment processing.

Customer support.

Legal and regulatory compliance.

Customer information will only be shared with relevant service providers, shipping partners, customs authorities, or other parties where necessary for service delivery or as required by law.

We take reasonable steps to safeguard customer information against unauthorized access, misuse, or disclosure.

15. LIMITATION OF LIABILITY

KB Global Cargo will exercise reasonable care in handling and coordinating customer shipments.

However, the company shall not be held responsible for delays, interruptions, or losses caused by circumstances beyond its reasonable control.

Where liability arises, it will be assessed in accordance with applicable laws and any applicable shipping agreements.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded.

16. MODIFICATIONS TO SERVICES & TERMS

KB Global Cargo reserves the right to modify, suspend, or discontinue any part of its services when reasonably necessary.

We also reserve the right to revise these Terms & Conditions to reflect operational changes, service improvements, or legal requirements.

Updated terms will be published on our official website.

Continued use of our services following publication of revised terms constitutes acceptance of the updated terms, to the extent permitted by law.

17. GOVERNING LAW

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Jamaica, together with any other applicable laws and regulations governing the transportation and handling of international shipments.

Any disputes arising from the use of our services will be addressed in accordance with applicable legal requirements.

18. CONTACT INFORMATION

We value your trust and appreciate the opportunity to serve you.

For questions, concerns, or further assistance, please contact us through our official communication channels.

KB GLOBAL CARGO

Website: www.kbglobalcargo.com

Email: [email protected]

Instagram: @kbglobalcargo

Telephone/WhatsApp: 876-326-6207

Your Cargo, Our Priority.

Connecting You to the World!

Thank you for choosing KB Global Cargo. We look forward to delivering a reliable and exceptional shipping experience.

Terms and Conditions